Store layout plays a crucial role in customer behavior and influences their purchasing decisions. By understanding the psychology of layout, retailers can create convenient shelf placement in the sales area and attractive product layouts on the shelves. A psychological approach to the layout will create an atmosphere where customers linger, explore the assortment, and spend money.

The location of the racks, the organization of the layout of goods, and even the colors are selected to influence the subconscious and buying behavior. 



The first impression is always important. 

The proper layout creates a positive impression. Attractive product arrangement, visually beautiful displays, and pleasant lighting create a welcoming atmosphere. A spacious and uncluttered entrance adds a sense of calm and reduces anxiety.

A positive first impression is essential because it influences brand perception and increases the chances of purchases. A well-designed store with open aisles, a smart layout, and clear signage motivates customers to explore.



Navigation in the store

Practical layout is not only about the aesthetic appearance of the sales area but also about functionality. Straightforward navigation helps customers to move around the store easily, maximize contact with products, and avoid frustration.

The store's entrance area creates a positive mood for customers to make purchases. In this zone, the customer switches attention from what surrounds him on the street to what is happening inside the store. It is essential to have a free space immediately behind the entrance area of the store so that the customer can slow down and look around to feel comfortable in the new space.

The entrance area and the areas next to it are zones for sales, special offers, and seasonal products.

The checkout area is the “hot” place of the sales area to stimulate impulse purchases.


The area of the main flow of customers is the most important in the sales area. It needs to be carefully planned because the number of purchases directly depends on the success of the planning. To do this, this zone should be visually highlighted.


Studies show that 90% of customers automatically turn to the right when they enter a store. The right wall, which is the first thing shoppers see, is a high-powered area. Take advantage of this natural inclination and place the product you want to sell on the right.  


Remember that a typical customer sees only 40% of the products you display.  And they won't see more unless you give them a reason to slow down and look around. One way to grab their attention is to break up long aisles into shorter sections so there are more points to slow down and stop.


Also, wide aisles between shelves prevent crowding and allow unobstructed customer flow.



Psychology and layout planning

Understanding psychology is at the heart of customer decision-making. This is essential for effective merchandising. For example, products placed at eye level are more likely to be noticed and purchased. Therefore, the central part of the shelf is usually reserved for popular or high-margin products. Use planograms to display the placement of products on the shelves. Thus, planograms should consider the target audience's typical eye level to ensure that the most profitable products get the best shelf space. 

Place popular or best-selling products along the aisles to increase visibility and impulse buys. Manage the flow of customers by creating zones for bestsellers, promotions, or new products. 

Use end-of-aisle layouts and eye-catching signage at the end of the aisles to draw attention and direction to different store departments. Place attractive product layouts near the exit to encourage customers to make impulse purchases before the checkout.

Create a layout using planogramming software, considering previous sales, merchandising principles, and customer preferences. 


A well-designed planogram, executed correctly in the store, attracts the customers' attention and leads them logically and aesthetically through the store. Planograms also allow retailers to group complementary products and encourage customers to make additional purchases. Cross-merchandising creates a seamless shopping experience by placing related products side by side. For example, putting sauce next to pasta or batteries next to electronic devices can increase the chance that customers will add these items to their basket. 



The impact of color and lighting

Bright, inviting lighting can enhance the shopping experience, while the strategic use of color in a layout can influence purchase decisions. Color evokes emotion and can affect the mood and perception of customers. Warm colors can create a sense of comfort, while bright colors such as red and orange can grab attention and create a sense of urgency. Cool colors like blue and green are calming and ideal for organic or health food departments. 


Various lighting methods can be used to highlight specific areas or products. Spotlighting draws attention to premium products, while general lighting can create a warm and inviting atmosphere. 


Background music is often used to influence the pace and mood of customers. Upbeat and fast music can encourage customers to move quickly through the store, while slower, soothing music can create a relaxed and comfortable environment.


Sellers have always used the power of smell to entice customers. Who can resist the aroma of freshly baked goods wafting from the bakery section? Similarly, the smell of coffee near the coffee aisle or floral scents near the flower aisle can evoke positive emotions and improve the overall shopping experience.

By understanding the psychology behind store layout, retailers can strategically plan their stores and create layouts to create a welcoming atmosphere that enhances the customer experience and maximizes sales.




Good product placement is essentially good design. An attractive layout uses knowledge about consumer behavior, merchandising principles, and aesthetic trends to encourage consumers to buy more. However, any decisions about the placement of the layout should be based on the needs and feedback of your store's specific customers. 

By understanding customer psychology and needs, retailers can create engaging layouts that resonate with customers and drive sales.

For effective planning and layout of goods, planogram programs are used to optimize store space, considering all merchandising aspects.

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